FAQs

MOST FREQUENTLY ASKED QUESTIONS

Please have a read through our frequently asked questions below. If you have any further questions, please feel free to get in contact with us.

How much will the treatment cost?

We always require an initial appointment to determine the best treatment options for your child. During this appointment we will provide you a detailed treatment plan that will outline all treatment procedures, times and relevant costs

Why do you not do treatment on the first visit, even though I have been referred by dentist?

Visiting a new dentist can be a daunting experience and if your child has been referred to us they may already be apprehensive about treatment. Our dentist need to establish a rapour with your child before commencing treatment so we always ensure the first visit is relaxed and positive for your child. As treatment options may vary we also need time to speak with the parents to discuss the best option for your child and provide you with a detailed treatment plan

I have health fund extras cover, can I claim when I pay?

Yes Kiddies Dental Care offers Hicaps facilities are both Essendon and Werribee practice. So you can claim from your insurance direct and then pay the balance via our eftpos facilities

Are General Anaesthetics undertaken at KDC?

Our dentists perform Anaesthetics at a range of hospitals: currently these include Sunshine Private Hospital in St Albans, Sydenham Day Surgery in Sydenham and Wyndham Day Surgery at Werribee. These locations  provide the safest location for children and we only use specialist paediatric anaesthetics

Does KDC provide orthodontic treatment as well?

Not at this time. We have a list of specialist orthodontists that we can refer you to.

What payment options do you offer Payment method at our clinics?

Private Health Insurance:

We have Hicaps facilities to assist patients with on the spot claiming from their private health insurance.
We are preferred providers for BUPA at our Essendon Clinic only.
All fees are to be paid in full on the day as we do not invoice any accounts.

 

Medicare:

We do not bulk bill under the Child Dental Benefits Scheme. Specialist dentists fees apply and parents need to be aware that they will always have an out of pocket expense for all dental services through Kiddies Dental Care. Patients are required to pay in full on the day and we provide a receipt with the Medicare item numbers so parents can then claim directly from Medicare.

Visa, Mastercard, Cash, EFTPOS (no cheques)

I have a health care card can I be treated at your practice?

We are able to see all patients however you will be seen as a private patients so our normal patient fees apply.
If you have been referred to our practice from your regular dentist – you can also be referred to Royal Dental Hospital , please contact your dentist directly for this.

If you have been referred to our practice from your regular dentist, you can also be referred to Royal Dental Hospital , please contact your dentist directly for this.

If your child holds a current Health Care Card and is requiring treatment under general anaesthetic, you are able to go directly to the Royal Dental Hospital Paediatric department for treatment under the public dental health system without a referral as well  Please note depending on funding , the waiting list for treatment could be fairly extensive so please contact them directly to enquire about the current waiting times